IDM Youth Services Inc. (IDMYS) strives to provide safe and stable homes for at risk youth while offering all-inclusive care. We were established in 2010 with the opening of one residential location and three persons served, and today, we operate thirteen residential locations, house upwards of twenty at risk youth, and have a diverse team of Youth Care Support workers employed.
The purpose of this position is to support all resources and employees with maintaining the standards of care as outlined in all CARF and contractual obligations.
Duties and Responsibilities:
- Oversees agency Covid-19 precautions.
- Conducts Quarterly Pharmacy Review of all medication errors – both pharmacy and employee.
- Coordinates with Pharmacy to plan agency flu clinic yearly (flu season November-February).
- Plans and facilitates monthly Resource Manager meetings.
- Direct Supervision Support
- Manages Quality Assurance email
Assigned Resource Tasks:
- Ensures Resource Manager direct supervision and performance reviews occur at least annually.
- Supports resources with:
- Care plan creation and maintenance.
- Resource specific policies.
- Employee meetings.
- Conducts Quality Record Reviews with the Resource or Assistant Managers at least quarterly – inclusive of all applicable CARF standards.
- Edits and sends out all monthly reports to external stakeholders by established deadline.
- Ensures consistency in office organization and set-up.
- Ensures resource hardcopy and electronic files are kept organized, complete, and stored properly.
- Conducts quarterly persons served check-ins and updates CARF data tracker.
- Manages all formal complaints received by persons served, stakeholders, and employees.
- Facilitates and oversees all intake, transition, and discharge planning for persons served.
- Ensures agency policies being maintained and all observed performance concerns are addressed and documented via direct supervision forms.
- Ensures all year end filing is completed – archived, delivered, and shredded as needed and in line with standards.
- Ensures all resources are meeting emergency planning standards.
- Supports Health and Safety and WorkSafe standards as required.
- Creates and modifies agency templates as needed.
- Stays informed on all standards of care as required – i.e. MCFD contracts, MCFD standards of care, CLBC standards of care, Island Health licensing standards, etc.
- Stays informed on CARF standards – specifically Section 2- Program Standards of Child and Youth Services Manual and Employment Community Services Manual.
- Motivation – motivates employees to meet all these standards
- Stays informed and up to date on any standard changes/revisions in the manual
Qualifications and Competencies:
All applicants must have at least a degree or diploma in a related field (child and youth care, education, psychology, etc.) and/or have the equivalent of at least two years of experience in the field. All applicants must have at least one year of experience of supervising employees.
This position always requires a vehicle and Class 5 driver’s license – as location is flexible depending on the needs of the agency.
Qualifications include, but are not limited to:
- Experience working with individuals with extreme behaviors and/or mental health concerns with the age range of 10-18 years old
- Knowledge of Trauma Informed Practice
- Experience in an administrative/managerial role
- Experience adhering to strict policies and procedures
- Experience maintaining standards of care
- Experience with crisis management and high stress environments – patient, calm, effective self-care practices, problem solving skills, etc.
- Advanced communication skills – able to always maintain professionalism and adapt to the needs of the person
- Strong organization and planning skills
- Strong Computer Skills - Microsoft word, Excel, Outlook, etc.