Do you have the passion and drive to provide exceptional, industry-leading customer service? If so, we want you to bring your high energy and enthusiasm to our fast paced contact centre where achieving First Call Resolution is a key customer service target. The Customer Contact Representative will provide first contact customer service for a diverse range of enquiries related to driver licensing, BC Services Cards, and road safety initiatives.
Exceptional customer service skills along with the ability to multi-task and think critically are essential. Strong analytical, listening, questioning, and organization skills are also required. Previous contact centre or customer services experience is strongly preferred. Familiarity with driver services, BC Services Cards, or road safety initiatives would be an asset. Please note these positions require sitting for extended periods of time and wearing a telephone headset.
Shifts will be scheduled within the hours of operation. Full time training will take place over 8 weeks from Monday to Friday 8:30am – 4:30pm.
Current operational hours are as follows:
- Monday to Friday from 8:00 am to 6:05 pm
- Saturdays 9:00 am to 5:05 pm