• Part Time
  • Job Posted on Board: 3 months ago
  • Applications have closed
Company:
C.Z. & Associates
Industry:
Food / Hospitality / Customer Service
Pay Rate:
$24 - $28 an hour
Job Post Date:
2021-01-10

IF YOU INTERESTED SEND RESUME EMAIL ME jobhouseresource@gmail.com

Responsibilities:

Respond to customer inquiries in a pleasant, courteous, professional and well-informed manner.
In conjunction with on-screen customer information, identify customer’s needs through customer contact while simultaneously reading/updating customer information on the system.
Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions. This may entail identifying and resolving complaints, influencing to achieve a mutually satisfactory solution and following escalation protocol, as appropriate.
Fulfill customer expectations in a manner that complies with policies, practices and procedures.
Accurately complete appropriate documentation for each transaction, and wrap up calls by inputting data for call history, sending messages to appropriate third parties (e.g., business partners) when required, and/or initiating the necessary customer fulfillment.
Participate in team huddles/committees (e.g., escalation queues, call campaigns, best practices, peer listening). Take initiative on learning opportunities.

Participate in continuous improvements, with focus on service excellence.
Requirements:

Strong and developed communication skills.
Excellent command of English and professional telephone manner and literacy required.
Demonstrated ability to exercise appropriate analytical and judgment skills required in dealing with moderately complex procedures and situations when dealing with customers.
Must have flexibility and willingness to move between various shifts, available to work within business hours
Working knowledge of PCs, and strong keyboarding skills.
Demonstrated ability to implement change efforts.
Positive attitude and demonstrated ability to get along with others.
Part-time hours: 34 per week

Job Types: Full-time, Part-time, Permanent

Salary: $24.00-$28.00 per hour

Additional pay:

Bonus pay
Commission pay
Benefits:

Dental care
Flexible schedule
Vision care
Work from home
Schedule:

12 hour shift
Monday to Friday
Night shift
Experience:

customer service: 1 year (Preferred)
Education:

Secondary School (Preferred)
Licence:

Smart Serve, SIR or equivalent (Preferred)
Job Duties:

Answer incoming customer inquiries
Collaborate with key stakeholders and teams to stay updated on new products, services, and policies
Record and modify customer information within the database
Other duties as requested
Work remotely:

Temporarily due to COVID-19

Qualifications:

IF YOU INTERESTED SEND RESUME EMAIL ME jobhouseresource@gmail.com

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IF YOU INTERESTED SEND RESUME EMAIL ME jobhouseresource@gmail.com