Home based French Canadian customer support agent
We are looking for home based agents who are native French Canadian speakers with fluent Canadian French and English with great computer and communication skills!
- Inbound customer service tasks – answering incoming written messages and phone calls in Canadian French in a timely matter
Learn and follow instructions, use standard operating procedures and call scripts, FAQs as provided by management. Ensure the Service Desk meets all SLA compliance requirements to the business by exercising an ownership mentality toward customer needs, showing respect and consideration to all team members and contributing improvements where possible operations and processes
One of our most important clients is a global tobacco company with more than 200 brands sold in over 200 markets, their ambition is to lead Next Generation Products and this is what we are going to support them in by providing excellent customer support in Canada.
- Native Canadian French and Fluent English language knowledge
Located in Canada
More than 1 year experience in contact center
Solid computer skills, interest in technical field
Excellent oral and written communication skills in Canadian French/English
Precision of data entry
Able to work minimum 4 hours a day, 20 hours a week
Attend training: provided by CloudAgents and our partner
Work type: Permanent work from home, freelancer partnership
Work Environment Requirements:
- Quiet workplace -tasks are delivered from the comfort of the help-desk agent’s home
USB Headset (separate microphone and loudspeakers are not good enough to manage calls)
Computer or Laptop with Window operating system
Broadband internet connection (mobile internet is not good enough to manage calls)
- We use cloud based call center technology – You need to download our Virtual Call Center, which needs to be tested.
We train all of our agents online before the beginning of any project
We monitor the progress of agents and acknowledge successful inquiries
If you are interested to join our team please send and e-mail with your CV to: email@example.com