Provides ‘first contact’ customer service to patrons and staff; Answers all inquiries, in person, telephone and email, directs visitors, provides routine information to facility users and outside agencies regarding programs and services while exemplifying excellent customer service.
Provides clerical support in a variety of areas; Operates standard office equipment such as a multi lined phone system, computer, copier and fax machine.
Takes registrations, receives and records payments for programs and services.
Prepares cash receipts for deposit, deposit summaries and cash reconciliation sheets.
Prepares lists and tabulations which may involve simple arithmetic calculations.
Performs other related duties as required.
High school graduation or equivalent supplemented by courses in customer service, typing and general office practices.
Knowledge of office procedures including at least one year's experience in general office work.
One year of reception experience, including receiving and processing computerized registrations or similar functions.
Must have experience with Windows, MS Word and Excel and database systems (preference will be given to those with Perfect Mind registration system experience).
Experience handling cash and processing cash transactions required.
Must have excellent interpersonal, communication (verbal and written), customer service, and public relation skills.
Adaptable with the ability to problem solve in a positive solution based manner.
Ability to multi-task, prioritize effectively and efficiently complete required work assignments.
Ability to be tactful, demonstrate excellent judgment, and work as a positive and effective team member is essential.
A clear and current criminal record check is a condition of employment, and is the financial responsibility of the successful candidates.