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  • Part Time
  • Job Posted on Board: 6 months ago
Staples Langford
Food / Hospitality / Customer Service
Job Post Date:

Required to take an active role in driving sales and services within the front end cash and service area and ensuring complete customer satisfaction.  Demonstrates a high degree of customer awareness while accurately and expediently processing customers at the checkout.  Responsible for processing all general purchases with a focus on generating add-on sales.

·         Ensures exceptional customer satisfaction with accuracy and professionalism while processing purchases and customer orders.

·         Takes opportunities for add-on sales to customer.

·         Assists in the resolution of customer complaints, returns and exchanges.

·         Responds to and directs where necessary, customer inquiries related to copy and technology services.

·         Provides coverage and assistance in all areas of the store where business needs require and as associate training supports.

·         Answers telephones and qualifies and directs customers as required.

·         Follows all correct cash register operations, as well as maintaining SKU integrity when entering services into the register.

·         Maintains loss prevention and privacy standards by completing appropriate paperwork when presented with refunds or exchanges for data products.

·         Accepts proper forms of prescribed tender.

·         Properly secures company funds and physical inventory at all cash stations.

·         Ensures accuracy of customer orders by spot checking throughout processing.

·         Completes and balances all daily cash register paperwork and obtains verification.

·         Follows proper customer order procedures including special and pre-paid orders, ensuring order forms are completed and priced correctly.

·         Stocks and maintains front-end racks/shelves and merchandise areas as assigned.

·         Monitors stock levels of front end paper, supplies, register rolls, shopping bags, etc.

·         Accountable for signing in/out and logging in/out of own till when required.

·         Has a complete understanding of all company policies and procedures related to this position, as outlined in the training checklist.

·         Maintains general cleanliness of all workstations, lunchroom and washrooms as assigned, according to company standards.

·         Identifies and communicates suggestions for improvements in all areas of business.

·         Checks all sources of communication for information (white boards, bulletin boards, portal, etc).

·         Associate is expected to maintain a safe working environment and follow all company protocols for safety and is required to report any unsafe working conditions to a manager.

·         As per policy, required to have personal parcels (bags, totes, backpacks, purses, etc.) checked by a manager prior to leaving the store premises.




Three months to one year of previously related experience is preferred.


Working towards or successful completion of high school is preferred.

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In person at:

Staples Langford
789 McCallum Road
Victoria BC V9B 6A2