Registration Services Representative
Association Services Offices (located at Westhills YMCA-YWCA in Langford, BC)
Position: Permanent Full-Time
Hours: 35 hours per week
Sundays 9:30am – 5:00pm
Monday through Thursday 12:30pm – 8:00pm
Nature and Scope:
Registration Services (RS) provides varying levels of administrative support to every department throughout the YMCA-YWCA of Vancouver Island. The RS team is a group of diverse, fun and passionate individuals who have excellent communication, customer service and administrative skills. The staff team works together to ensure each interaction meets the high quality service standards while role modeling the Y core values of caring, responsibility, respect and honesty.
The successful candidate joining our team must be passionate about customer service and administration. The candidate should have proven experience working in busy, sometimes loud environments that require multi-tasking and managing a high volume of phone inquiries. They will be highly motivated, organized and capable of maintaining a positive, caring, service-oriented environment. The individual must be resourceful and able to retain a large volume of product knowledge.
Reporting to the Manager of Registration Services, the direct responsibilities of the position include: providing in-person office reception service, phone and email customer service, program registration (including camp and child care), member account troubleshooting and administrative tasks (such as filing, processing mail, copying).
This permanent full-time position is entitled to a YMCA-YWCA individual membership; 15 days vacation; and a cost-shared benefits package (after completion of the probationary period) which includes:
Medical (MSP coverage; eligible after one month)
Health Care, Drug Plan, Dental, Vision, EAP
Extended Health Care
YMCA Canada Pension Plan (eligible after one year)
Registration Services is a part of the Association Services offices and is located at the Westhills YMCA-YWCA in Langford, BC.
Communicate directly with members and the general public who contact the Association via phone and email
Respond to inquiries and provide advice on YMCA-YWCA membership, program selection, courses and activities
Promote the benefits of membership to existing and potential members; develop relationships to enhance service levels and member appreciation of value
Promote and register participants in Camp Thunderbird, Child Care and Y Health, Fitness, Aquatics programs
Provide administrative support for Outdoor Education programs for Camp Thunderbird
Process administrative and accounting tasks that support Membership Services, such as but not limited to: responding and resolving membership account and payment issues, processing membership holds, cancellations and amendments
Provide registration and administrative support for special events and seasonal needs of various departments
Perform general office tasks, such as, mailing, managing and maintaining stationary supplies etc.
Respond to, resolve or refer member and community inquiries and feedback regarding all aspects of the YMCA-YWCA of Vancouver Island functions and activities
Current Standard First Aid and CPR C required
A clear Police/RCMP Criminal Record Check with Vulnerable Sector Screening required
High School Diploma
2 years’ experience in a combination of office administration and/or customer service
Experience using Microsoft Office (specifically Excel) and registration software an asset
Commitment to Organization Vision and Values
Planning and Organization
Commitment to Health and Safety
To Apply: Please send a cover letter and resume to:
YMCA-YWCA of Vancouver Island
1. Application Deadline: This posting will close when a suitable candidate has been found.
2. Please indicate in your cover letter how you heard about this position.
3. Internal applicants are expected to inform their supervisor prior to application.
4. We thank all applicants, but only short-listed candidates will be contacted.
The YMCA-YWCA of Vancouver Island is an equal opportunity employer.