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  • Full Time
  • Job Posted on Board: 4 months ago
  • Dec 31, 2017
Tim Hortons - Colwood and Millstream
Food / Hospitality / Customer Service
Pay Rate:
No. of Jobs:
Job Post Date:

Food Service Supervisor

Salary: $12-13/Hourly

Job Type: Full-Time, Permanent

Language: English

Start Date of Employment (Approx.): As soon as possible

Terms of Employment: Permanent, Full Time, Shift, Weekend, Day, Night, Evening, Overnight

Positions Available: 1NOC Group: Food Service Supervisors (6212)NOC

Job Title: Food Service Supervisor

Job Location(s): 1820 Island HwyVictoria, B.C.

Job Location(s): 739 McCallum Road Victoria B.C.

Job Description Food Service Supervisor (Shift Supervisor)

Education: Some high school

Experience: 1 years to less than 2 years experience


The Tim Hortons Shift Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards around people, product, cleanliness, and Exceptional Guest Experience are fulfilled.

People Management

  •   Leads by example and demonstrates the importance of treating every team member and guest with respect
  • Assists the Restaurant Manager in recruitment and retention strategies
  • Reacts immediately to issues requiring attention during the shift
  • Provides ongoing, specific direction to team members
  • Encourages an exciting and  fun work environment while motivating team members to meet goals
  • Trains, orientates and monitors new team members, using PTS and feedback binder
  • Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative)
  • Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership

Hospitality Management

  • Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviours with team members
  • Responds to guest in a friendly manner while maintaining an appropriate sense of urgency
  • Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations
  • Assists in the running of company-wide incentive programs

Operations Management

  • Displays knowledge of and works in compliance with applicable legislation
  • Complies with and enforces all Tim Hortons operating standards
  • Ensures that all product and packaging is properly merchandised and stocked
  • Responsible for shift cash procedures
  • Maintains operational efficiency through use of positioning charts
  • Supervises team members to ensure primary and secondary duties are completed
  • Ensures all restaurant policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies)
  • Keeps current on all new information on Portal or available through Townhall meetings
  • Assists the Restaurant Manager in driving sales and transactions during their shift
  • Completes all required shift documentation (e.g. records waste, mgr. walk thru, pre-rush checklists etc.)
  • Escalates to management any issues and or problems

Health & Safety

  •  Works in compliance with the occupational health and safety legislation
  • Knows, understands and follows safe work practices and procedures
  • Uses or wears personal protective equipment or clothing as required
  • Reports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Owner
  • Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone
  • Ensures health and safety policies are followed during the shift including documentation and reporting of any work related injuries or accidents

Specific Skills: Supervise and co-ordinate activities of staff who prepare and portion food, Establish work schedule, Estimate and order ingredients and supplies, Ensure food service and quality control, Maintain records of stock, repairs, sales and wastage, Prepare and submit reports, Supervise and check if standards are met

Additional Skills: Establish methods to meet work schedules, Train staff in job duties, sanitation and safety procedures,

Security and Safety: Bondable

Work Conditions: Fast-paced environment, Work under pressure, Tight deadlines

Physical Capabilities: Combination of sitting, standing, and walking, Standing for extended periods, Bending, crouching, kneeling, Walking

Ability to Supervise: 16-20 people, Staff in various areas of responsibility

Essential Skills: Reading text, Document use, Numeracy, Writing, Oral communication, Working with others, Problem solving, Decision making, Critical thinking, Job task planning and organizing, Significant use of memory, Finding information, Computer use, Continuous learning Employer: SBMC Holdings o/a Tim Hortons

Contact Person: Charmaine Memoracion

Phone number: 2504780356

Apply in person at:1820 Island HwyVictoria, British ColumbiaV9B 1J2,

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Contact Person: Charmaine Memoracion

Phone number: 2504780356                                   

Apply in person at:
Job Location(s): 1820 Island HwyVictoria, B.C.

Job Location(s): 739 McCallum Road Victoria B.C.