• Full Time
  • Job Posted on Board: 4 months ago
  • Applications have closed
No. of Jobs:
Job Post Date:

Position Summary:

The Customer Service Representative will provide sales support to walk-in customers who come to our counters.  Their goal is to provide the highest level of customer service by maintaining, stocking, and keeping a clean counter sales area. They will provide support to customers by answering questions, picking, and entering orders and following up on any backorders.

Duties and Responsibilities:

Process sales orders in person and over the phone
Assist customers who purchase material at the sales counter
Research product for customers and provide recommendations
Drive sales growth through ownership of counter merchandising, product promotion, and generate leads while networking with customers at the sales counter
Enter, pick, and pack sales orders generated at the counter
Follow all Health and Safety rules and legislation while performing job functions
Maintain and clean the counter area including any merchandising displays
Inform the Buyer when stocks levels are low
Follow up on backorders with vendors and provide customers with accurate delivery dates
Process returns and warranty claims for customers
Navigate and find a solution for customer concerns and complaints
Assist in shipping or warehouse requirements as needed
Perform other reasonable tasks requested by the Profit Centre Manager


What We Are Looking For From You:

Grade 12 diploma or equivalent; College and/or University degree an asset
A minimum of 2 years of experience with customer service or counter sales preferred
Outstanding customer service and verbal communication skills
Excellent relationship building skills with customers, vendors, and teammates
Ability to learn and operate the applicable software system used to process orders
Experience working in a fast-paced environment
Intermediate math skills with a strong attention to detail
Ability to learn how to operate material handling equipment
Possess a strong work ethic and a high standard of integrity
Ability to work well independently and in a team setting
Willing to invest a minimum of 40 hours in training annually
Preferred Skills:

Previous experience with or knowledge of plumbing and building products
Forklift certification an asset, but can be acquired on the job
Ability to use the Internet as a resource to problem solve and find alternative solutions for customers
Experience using Word, Excel, and Outlook

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