• Full Time
  • Job Posted on Board: 11 months ago
The Master Group
Professional Level
No. of Jobs:

The Branch Representative Lead will, in liaison with the Branch Director, provide direction to assigned branch team.

Principal tasks:
• Provide leadership, support and guidance to a team of Branch and warehouse employees to maintain profitability and growth
• Delegate, direct and control the day to day operations and activities of assigned team
• Communicate clear instructions to subordinates regarding company goals, policies and safety practices
• Motivate and develop a successful team to achieve branch, region and company growth
• Evaluate the needs of team and make necessary recommendations
• Assist management including employee hiring, training and team performance
• Create a pleasant working environment that inspires the team and promotes sales and company growth
• Support client services, answer client calls, process client orders and/or resolve issues
• Plan & participate in annual inventory, keeping detailed records of inventory and records
• Provide quality customer service, including taking client orders and maintaining supplier relationships
• Develop & maintain good business relations with all internal & externals parties
• Ability to resolve client and employee technical problems related to products and process
• Any other related duties as assigned by the Branch Director.


• Degree or 5 years HVAC-R industry experience an asset
• Proven team leadership, coaching and mentoring experience
• Demonstrated in-depth product knowledge
• Excellent communication and leadership skills
• Knowledge of MS Office programs & Windows
• Professional attitude and approach oriented towards the clients
• Strong relationship building and customer service skills
• Excellent skills in planning, organization and time management
• Ability to make decisions and to be self-sufficient
• Good sales abilities and persuasiveness
• Ability to work under pressure
• Initiative & resourcefulness

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