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Behavioural interview techniques are where you are asked to describe past work-related behaviour, reasoning that it will be a good indicator of job performance. These types of interviews are found to be three times more accurate than traditional interview techniques and are being used very widely, including by CIBC, RCMP, London Drugs, emergency response services, Canadian Tire, ICBC, and many more.
As these questions basically ask you to tell a story, we suggest using the STAR approach for answering behaviour-based interview questions.
| S = Situation |
Briefly describe the situation. |
| T = Task |
What were you trying to achieve? |
| A = Action |
What did you do to achieve your results? |
| R = Result |
What were the results? |
This approach will help you to focus on the relevant points of the situation without going into unnecessary detail.
There are no right or wrong answers to behavioural questions. You need to give the interviewers enough information to assess your past accomplishments and behaviour so they can decide if your past performance suits their requirements.
Behaviour-based questions require detail, but not too much. The 90-second rule works well - answer the question in 90 seconds and if there is more information needed, the interviewer will ask for it.
Typical Behavioural Interview questions include:
Tell me about a time when you ….
- went above and beyond the call of duty to get a job done.
- showed creativity in solving a problem.
- had to deal with a difficult customer.
- work effectively under pressure.
- handle a difficult situation with a co-worker.
- completed a project on time.
- made an unpopular decision.
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